Last updated March 2026
VetScouter is committed to maintaining a trustworthy directory of veterinary reviews. Here is exactly what we do — and do not do — to keep the information on this site fair and accurate.
When a reviewer provides an email address, we send a confirmation link before their review is published. Clicking this link verifies that the submission came from someone with access to a real email inbox and that the reviewer intended to submit this review.
Reviews submitted without an email address go live immediately but are not marked “Email Verified”.
Our team periodically reviews flagged content and spot-checks new submissions. A review may be removed if it contains hate speech, profanity, or personal attacks; is clearly fabricated or contains demonstrably false factual claims; advertises a competing practice or service; was submitted by someone with a conflict of interest; or violates our Terms of Use.
We do not remove reviews solely because a practice finds them negative. Critical but honest feedback from genuine clients is protected and valuable to the community.
We prohibit reviews written by current or former employees of the reviewed practice, practice owners or partners, competitors writing a negative review, and anyone compensated or incentivised to leave a review.
If you believe a review violates this policy, use the Report button on the review card and select “Conflict of interest”. Our moderation team will investigate.
We are a small team and cannot investigate every submission. Email verification confirms a real inbox exists — it does not confirm the reviewer’s identity or that the described visit occurred. Please treat reviews as one data point alongside your own research.
VetScouter does not verify veterinary licences or credentials. Always confirm a vet’s qualifications independently before booking.
Questions about a specific review? Email us at hello@vetscouter.com. See also: Moderation Policy · Terms of Use